Conditions of Use
Double Helix Cables - Copyright 2009. All rights reserved. By placing an order you affirm that you will abide by this disclaimer. By loading this website you agree to indemnify DHC from all harm done by any DHC product. All sales final due to custom nature of cables - no refunds once your order is paid and your order's parts are sourced. Cable length is approximate, not guaranteed, and is based on conductor length, not final cable length, so lengths can fluctuate slightly - when in doubt, order a longer cable. Delays caused by acts of God (parts shipments getting lost, etc) are unavoidable occasionally - we will give you a discount on your next order if there is a substantial delay, at our discretion. Defective cables will be repaired free of charge within 5 years of purchase if it is determined that the customer is not at fault, in which case the customer must cover parts cost. The customer is responsible for shipping any defective cables back to DHC. LOD (iPod) cables have a 1-year warranty against manufacturing defects and service past this period or in the event of accidental damage is $20 per incident, including return shipping. Solidcore wire products (Mundorf and other silver wires) are not covered by parts warranties - do not bend excessively. Tinkering with your cable will void your warranty. Once part of a cable is built your order cannot be changed, however it may still be possible to modify your order before it goes into build. Anything you email me can/will be used in the testimonials section - I appreciate the reviews and kind words!