Contact Us!
After emailing us, stick around near the computer...our replies are freaky fast, when we're not asleep!
New: Call us with Google Voice! Just dial: (405) 928-8DHC
Please only call us if you are not comfortable with using email to stay in touch. We would strongly prefer if you would only call between 6PM and 10PM CST.
IMPORTANT -
A few FAQs before you email us -
1) If you are wondering where is the "add to cart" button on the Molecule cable page - scroll up! There are so many options for the Molecule cable that when you get to the bottom, the add to cart button is at the top of the options section (where you first started) and you can't see it once you're that far down.
2)Before asking us "how much does this cable cost" please find the cable in our store, pick the options of your choice, and add to cart to find the answer. Postage is added on once you are part-way through the checkout process. We definitely ship to all countries, at least, ones that have trade relationships with the USA (Cuba, Iran, etc might be difficult) Shipping per order (any number of items per order) is always $7 in the US and $40 outside the US. We will send you a tracking number once your order is complete.
3) The $40 shipping fee for international is non-negotiable. There are unfortunately no other trackable/insurable shipping services that are a lower price from the US Postal Service these days. The postal service raised their rates this year, unfortunately, but it's better than them going even more bankrupt.
4) Things I don't offer:
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recables for >$600 headphones
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the connectors for JH/UE/Westone (these are overmolded on by machine, I don't have access to just the plug)
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headphone mods (like internal rewiring)
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silver wire for DIY
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recables for wooden Grados
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DIY parts that are not listed on my site (the ones in my DIY section are the only ones I stock for resale)
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IEM cables for types not listed (if Westone cables fit your IEM then the JH/UE/Westone Symbiote will fit)
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JH/UE IEM cables longer than 48" (we offer one length of IEM cable plus an optional discounted matching 3' extension cable)
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I won't buy you x, y, or z and mail it to your international address as your personal shopper...
5) Cables take between 1 and 5 weeks to build depending on cable type, order size, and order volume as well as parts availability. They are built in the order in which they were purchased. You can always check with me as to when your order might ship. All of my cables are built by hand from scratch, by me.
6) Should you go with our DHC Black Aluminum mini plugs over the more expensive alternatives? It comes down solely to aesthetics as my DHC plugs are made with the best materials and design that I know of. You can use them with confidence - I had them made specifically because of the shortcomings of other plugs.
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If you need something that is custom and not covered by the options menus on our cable pages, please email us after reading the above.
We can be reached via email/Google Talk at doublehelixcables@gmail.com. You can also use the box below to send us an email...
