Before emailing us to ask what the ship/build time is, please look at the front page of the store:
New: Call us with Google Voice! Just dial: (405) 928-8DHC
Please only call us if you are not comfortable with using email to stay in touch. We would strongly prefer if you would only call between 6PM and 10PM CST.
A few FAQs before you email us -
1)Before asking us "how much does this cable cost" please find the cable in our store, pick the options of your choice, and add to cart to find the answer. Postage is added on once you are part-way through the checkout process. We definitely ship to all countries, at least, ones that have trade relationships with the USA (Cuba, Iran, etc might be difficult) Shipping per order (any number of items per order) is always $7 in the US and $50 outside the US. We will send you a tracking number once your order is complete.
2) The $50 shipping fee for international is part of how we keep your package safe, and is the rate that we pay for Express shipping. If you would like to take a risk and downgrade your international shipping to Priority, click here and add to cart. This service is not trackable or insurable, and is not guarantee. There are unfortunately no other trackable/insurable shipping services that are a lower price from the US Postal Service these days. The postal service raised their rates this year, as they did the year before that, and there is no way around it.
3) Things I don't offer:
recables for >$1000 headphones, limited editions, or irreplaceable headphones at my discretion
silver or litz wire for DIY - complete cables only for these wire types
recables for wooden Grados
DIY parts that are not listed on my site (the ones in my DIY section are the only ones I stock for resale)
IEM cables for types not listed (if Westone cables fit your IEM then the JH/UE/Westone Symbiote will fit)
I won't buy you x, y, or z and mail it to your international address as your personal shopper...
Mass-production industrial grade cables for big business - we are a boutique audiophile manufacturer that does all our work by hand and cannot offer cables in the $5 per cable range, etc.
4) Cables take a while to build depending on cable type, order size, and order volume as well as parts availability. They are built in the order in which they were purchased. You can always check on the front page of the store for the ship times. All of my cables are built by hand from scratch, by me.
5) Should you go with our DHC mini plugs over the more expensive alternatives? It comes down solely to aesthetics as my DHC plugs are made with the best materials and design that I know of. You can use them with confidence - I had them made specifically because of the shortcomings of other plugs.
If you need something that is custom and not covered by the options menus on our cable pages, please email us after reading the above.
We can be reached via email/Google Talk at email@example.com. You can also use the box below to send us an email...